1. Supported Countries/Regions
We currently ship to the following countries/regions:United States 

2. Shipping Methods & Delivery Times

All our orders are processed within 2 working days and your item will arrive within 14 working days of ordering.

free tracked and insured shipping:

Region    Shipping Carrier    Estimated Delivery    freight fee
United States    FedEx    7-12 business days    Free shipping

Note: Delivery time = order processing time (order confirmation + total product production time) + transportation time

3. Customs Duties, Taxes & Import Fees

Responsibility: Customers are responsible for any customs duties, VAT, sales taxes, or import fees levied by their country. These charges are not included in product prices or shipping costs.

Payment: Fees must be paid directly to the carrier or local authorities upon delivery.

Guidance: Contact your local customs office for specific rates.

4. Shipping Delays & Lost Packages

Delays: While rare, delays may occur due to customs inspections, weather, or carrier issues. Contact us if your order exceeds the estimated delivery window by 10+ business days.

Lost Packages: If tracking shows no updates for 7 business days, email [zzyzoozi@gmail.com] for immediate assistance. We will reship or refund eligible cases.

5. Order Tracking & Insurance

Track your order in real time via the carrier’s website using the tracking number emailed after dispatch.

All shipments are insured against loss or damage during transit.

6. Returns & Refunds

Damaged or defective items qualify for free returns within 30 days. See our [Refund Policy] for details.

Need Help?
Contact our support team at [zzyzoozi@gmail.com] for shipping-related questions.